Shipping & Guarantee
 offers you Full Privacy, Fast Delivery and Discreet Packaging. SHIPPING AND DELIVERY:


All our products are guaranteed for safe, intact delivery. We ship our products via CANADA POST from Canada to within Canada only. (PLEASE NOTE: WE ARE SHIPPING VIA FEDEX DURING THE CANADA POST STRIKE)


All orders are shipped in discreet, plain packaging marked with only a shipping label and return address. packages will be marked as shipped from I.M. Inc., our parent company. We use the most discreet methods available for shipping and packaging our products. Invoices and Sales Receipts are kept safely inside the package and there is no indication of the contents or value of the package. 


Detailed order tracking is offered on all orders. To track your order, please follow the tracking links provided on your shipping confirmation email.


Please note: Our Kits are made in batches. We ship all our orders out once a week. Most orders will ship within 7 days or less (unless back ordered). We will notify you by email if there is going to be a shipping delay.

Before submitting your order please carefully review your address information including apartment number, street number, etc. If incorrect address information is submitted, you will be required to pay the cost of re-shipping your order.


Credit card payments are cleared within 24 hours of receipt.


Due to the high demand for our products, some items may occasionally be on backorder. If we are back ordered at this time of your order it will be stated on the checkout page and in the email receipt you will receive upon ordering.

Occasionally our online shipping calculator can be inaccurate, especially if you live in a more remote area of Canada. In this case reserves the right to add shipping cost to the calculated rate if the actual shipping cost is substantially higher.


If you have questions regarding Shipping or Delivery, please contact a Customer Service Representative for assistance. offers you a comprehensive guartantee policy for complete customer satisfaction. GUARANTEE POLICY: offers a 100% Product Quality Guarantee. Our products are guaranteed to be 100% viable and free of contaminants. 

We guarantee that all components will be viable and free of contaminants on arrival. Please inspect your components when they arrive, and contact us within 7 days from receiving your order if any components are found to be in less than optimal condition - check for mould, bag breakage and missing components. Please note: the soil and straw bags have lime added so you may see a grey powder in the bag - this is normal. We guarantee replacement of any defective or contaminated components free of charge.

We cannot guarantee against user error, but when all steps are performed properly, the kits will perform as advertised. It is important that you follow the instructions carefully to ensure effective product performance. Once you have begun the growing process, we cannot guarantee the components.

If you find that any of your components are contaminated or defective, please email: within 7 days after you have received your order. Please email us from the email that you used to place your order. Please provide a picture of the defective component along with a description of the defect. You will need to include your order number, full billing name and address. We will replace the component on the next shipping date (once weekly) free of charge. We reserve the right to refuse any Product Quality Guarantee claims if sufficient evidence of product defect is not provided.


If you have any questions regarding our Guarantee Policy, please contact one of our Customer Support Representatives and we will be happy to assist you.